Additional information for returns outside the EU

Dear clients,

If you wish to return your jewel from outside the EU, there is a procedure to follow to make sure you don't have to pay additional taxes. Please read the below information carefully.

You can ship your jewel, with a courier service of your choice (such as FedEx), to our headquarters in Antwerp.

When a piece of jewellery is re-imported to Belgium, fixed import taxes of 2.5% are charged. Please be informed, that since you live outside of the EU, the local- and import taxes cannot be refunded. Please mark that all costs (shipping + duties & taxes) are your responsibility.

For the return shipment, you should contact FedEx personally in order to be informed about the detailed procedure and the necessary documents for the re-importation of your jewel to Antwerp and avoiding VAT.

Please contact us to receive a so called commercial invoice with original signature. This will be sent to you by postal service as a digital signature is not accepted by customs in this case. 3 copies of this document need to be handed to the courier. 

If the package is returned with a temporary export procedure, the package cannot be picked up in a showroom. It can only be returned to the country of return shipping.

You can send the package to the following address:

Baunat Group NV
Sofie Kuppens
Schupstraat 21, box 5
2018 Antwerp
Belgium

Please be aware that the responsibility of the return of the jewel lies with you. Making mistakes in the procedure could for example generate extra local VAT (21%) when the package arrives in Antwerp. Valquère will not be responsible for this kind of extra costs as mentioned in our terms & conditions on our website. It is therefore very important that you inform yourself with FedEx to avoid any documents missing when re-importing the jewel to our office in Antwerp. Otherwise, we need to charge you for these costs.

As you can read in our terms and conditions, Valquère is not responsible for the shipment and additional costs of the shipment to our office in Antwerp and the return shipment and costs to your delivery address.

We hope to have informed you sufficiently. If you have any additional questions please do not hesitate to contact us.