What product guarantee does Valquère offer on its jewellery?

Valquère backs every piece of jewellery with a 20-year product guarantee covering hidden manufacturing defects. This warranty applies to all items, from solitaire rings set with IGI-certified lab-grown diamonds to multi-stone designs, regardless of price point. The guarantee activates from the delivery date and applies to defects that were not visible at the time of purchase, not to normal wear such as surface scratches from daily use. If a problem surfaces, you have a two-month window from the date you first notice it to open a claim, which you can do by contacting Valquère directly at [email protected] or by phone. Each piece is handmade in our atelier in Antwerp by the most experienced craftsmen, combining traditional methods with the latest in modern technology, then reviewed by experienced craftspeople before a final quality inspection at dispatch. The guarantee exists because handmade production, even at high standards, carries inherent variability, and buyers deserve a long-term assurance that reflects the durability of the product. Lab-grown diamonds carry the same physical durability as mined stones, rating 10 on the Mohs scale, so the guarantee reflects confidence in the full piece, not a precaution against fragility. If a finished piece fails to meet the required quality threshold for any reason, the 20-year coverage gives you a clear, documented path to resolution. For buyers purchasing fine jewellery for the first time, this warranty functions as a concrete measure of accountability, not a marketing claim. Full terms are detailed in Valquère's conditions of sale.