What happens if my Valquère order is delayed in shipping?

Shipping delays on Valquère orders are rare, but when one occurs, our customer support team contacts you directly before you need to chase us. Every delayed shipment triggers an immediate internal review so the cause is identified and resolved without waiting for a customer complaint. Carriers are re-coordinated and, where possible, expedited dispatch is arranged at no extra cost to you. Because lab-grown diamond pieces are made to order, most delays originate in production scheduling rather than logistics, and that distinction matters: a logistics delay is typically resolved within one to two business days, while a production delay may require a revised timeline communicated upfront. You will always receive a revised estimated delivery date in writing. Knowing the reason for a delay, not just the new date, lets you plan around it with confidence.