What happens if I miss my jewellery delivery?

A missed Valquère delivery is re-attempted before any further steps are taken. Carriers make multiple delivery attempts on most orders, so a single missed drop-off does not immediately create a problem. If all attempts fail and the parcel returns to our dispatch centre, you have 1 month to arrange collection or request reshipment. Reshipment to a new address requires payment of the applicable shipping costs before the order goes out again. To avoid reaching that point, tracking updates are sent at each stage of the delivery process, and you can monitor your order status directly through the link in your confirmation email. If your parcel has already been returned and the 1-month window is at risk, contact the Valquère team promptly to confirm your preferred resolution. Acting within the window keeps all options open.